National Best Practice Seminar – Manchester

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8th November 2012, Manchester

THE DETAILS: With over 150 people attending last year’s National Best Practice seminar, this is a must attend event for planners and analysts who want to keep up to date. The seminar includes case studies, workshops and roundtable discussions on topics such as Flexibility, Speech Analytics, Outbound, Planning, Back Office, Accreditation and includes time for networking and to talk to suppliers in the Expo area.

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

National Best Practice Seminar – Manchester

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