The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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29th August 2012
As phone-based service remains the most valued by customers, intermittent robotic voice issues at a hosted call centre had to be identified, investigated and resolved fast.
Read how a cloud-based service centre provider used Prognosis from Integrated Research to track calls in real time to identify and round up the robot!
Click here to download a copy of this case study from Integrated Research.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
