New contact centre networking group for Malta

A new networking group has been launched for contact centre professionals in Malta.

Following his move from the UK to Malta, Dave Appleby has started a networking group within the Maltese contact centre community.

The first phase is to set up a LinkedIn group “Malta Contact Centre Planning and Performance”.

The group is dedicated to spreading best operational and planning practice amongst the Maltese contact centre community.

As an introduction to the group, Dave wrote:  “To introduce myself, my name is David Appleby and I am a UK contact centre professional who has just relocated to the islands and am currently working within the e-gaming industry. Back in the UK I was involved heavily in contact centre best practice in both the planning, scheduling and MI/Operations, alongside assisting running two major web contact centre forums and being a professionally accredited member of the Professional Planning Forum, and a judge for the 2012 Contact Centre Innovation Awards.

“I have just have started looking at the Maltese contact centre industry as a whole with an eye on best practice in both operational management and the planning forecasting/WFM side, looking at covering: continuous improvement, ops development, DR  procedures, long- and short-term planning, WFM best practice and, indeed, the whole gamut of day-to-day contact centre management.

“I have discussed this with the Professional Planning Forum in the UK and they suggested initially a LinkedIn group, which I have set up. Then I am looking at expanding toward some networking events (or just a drinks evening). The best practice discussions can normally be done without raising any issues regarding commercial sensitivity, so I feel could be good for everyone, therefore I would strongly advocate such events.

“I feel very strongly that there is a wealth of information here on the island that can be shared, and that it would be a shame to miss the opportunity.”

Anyone connected with the Maltese contact centre community is invited to join.