Interactive Intelligence positioned in Contact Centre Infrastructure Report

Interactive Intelligence has been positioned by Gartner in the leaders quadrant of its 2012 Magic Quadrant for Contact Center Infrastructure Worldwide report.

The Gartner report, which can be downloaded here, compliments of Interactive Intelligence, provides an analysis of vendors in the market based on their ability to execute and completeness of vision.

“We’ve made significant investments over the last year to further solidify our leadership status in the contact centre infrastructure market,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “These include major investments in our cloud-based contact centre business and key international acquisitions that reinforce our global presence.

“In addition to these investments, we’ve continued to release critical new contact centre features, such as functionality for business process automation, real-time speech analytics, and our latest mobile customer service offering. These innovations ensure that our customers always get the most comprehensive, relevant and reliable solutions possible,” Brown concluded.

According to Gartner, leaders in its Magic Quadrant for Contact Center Infrastructure report are “high-viability vendors with broad portfolios, significant market shares, broad geographic coverage, a clear vision of how contact centre needs will evolve, and a proven track record of delivering contact centre products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk.”