75 free places at the Call Centre and Customer Services Summit

Following a successful event in April 2012, Forum Events once again invite 75 customer services / call centre directors to uncover the latest industry developments and make valuable new connections.

The next Call Centre and Customer Services Summit takes place on 17th and 18th September 2012 at the Radisson Blu Hotel, London.

The Summit is complementary from start to finish, including meals, refreshments and accommodation. There are numerous opportunities to gain knowledge, develop your operations & meet new solution providers face-to-face. Many attendees have expressed the view that the event has assisted with the smooth running of their operations. There is even a Gala Dinner underneath the ‘Angels’ wine tower!!

‘Found the two-day event most helpful, informative & met with the right people. Would definitely attend again!’ Virgin Media

Book your place online here.

4 seminar topics have recently been confirmed:

• ‘The Best Service is No Service’ Peter Massey, Budd UK
• ‘What Customers Really Want, and Don’t Want’ Paul Cooper, Customer First
• ‘Are you in control of your customer journeys?’ Dennis Fois, eGain
• ‘Customer Journey Interactions: The Role of Interactive Voice & SMS Messaging in Your Customer Service Armoury’ Mark Oppermann, VoiceSage

Suppliers

A couple of supplier places remain.  Please call Gayle Buckland on 01992 374100 to discuss, if you provide the following products/services into the call centre or customer services market:

Call Handling  / Call Recording /  CRM / e-Learning  / Email Management  /  Knowledge Management / Social Media  / Service Quality Measurement & Monitoring  /  Speech Analytics  / Training / Quality Monitoring  / Telephone Systems etc . . .