The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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18th July 2012
In this white paper, ShoreTel explores how contact centres can increase customer retention and affect customer loyalty.
Trust is a key element of attitude-based customer loyalty and when encouraging trust between a company and its customers, the contact centre is a central organisation in that development.
Please click here to download this white paper: Building the Right Attitude in Customer Service.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
