Norwich-based contact centre wins the Shard contract

OpenContact has been awarded the contract to manage telephone bookings and customer service calls for The View from the Shard.

The Shard, the iconic, landmark building on the London skyline, designed by Master Architect Renzo Piano, will be the tallest building in Western Europe.  The View from the Shard is nearly twice as high as any other viewing platform in London and will offer an unparalleled encounter with an incredible building that invites guests to experience the most spectacular views of London past, present and future like never before.

The View from the Shard spans floors 68, 69 and 72 at a height of 800ft or 244m. The visit provides guests with a multi-sensory experience and exhilarating 360° views for 40 miles across London.

Opening on 1st February 2013, tickets are available by pre-booking and are now on sale online.

OpenContact’s Head of Client Services, Steve Gregory, said: “The Shard is an international icon and work of art. The View from the Shard will enable visitors to unlock London’s culture, architecture and history, and we are thrilled to be involved in one of the most significant international launches of 2013.”

Anders Nyberg, Chief Executive Officer, Shard Viewing Gallery Management Group, said: ‘We are delighted to have OpenContact on board to help us provide the highest level of customer experience for The View from the Shard. OpenContact’s expertise in managing customer services for visitor attractions will help us to ensure that our guests have the best possible experience, even before they arrive.’