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11th July 2012
In its 10th year, ContactBabel’s annual UK contact centre research programme is looking for 200+ UK contact centres to take part and receive the findings on salaries, attrition, operational performance benchmarking, budget, strategy and technology.
“The UK Contact Centre Decision-Makers’ Guide” and its sister report, “The UK Contact Centre HR & Operational Benchmarking Report” will be available in autumn 2012.
Respondents to the survey receive both reports free by participating in the online, 100%-confidential research programme. The reports will cost £295 + VAT to non-respondents.
The survey is open to all UK-based contact centres with more than 10 agent positions.
Please note, the deadline for completing the questionnaire is Friday 20th July 2012.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
