Netcall helps customers beat credit card fraud

Netcall has achieved Payment Application Data Security Standard (PA-DSS) accreditation for its automated telephony payment solution “Netcall Payments”.

With a greater number of organisations no longer accepting cheque payments consumers expect to be able to pay by card and, for some, paying over the telephone is the most convenient option.

With the costs per self-service payment transaction  a mere fraction of the cost of handling the same transaction ‘face-to-face’, providing a secure automated telephone payment facility is now being considered  as the essential next step  to streamlining  payment collection costs  in both the private and public sectors.

The need to handle card payment data safely is paramount and the payment card industry has introduced a worldwide data security standard (PCI  DSS) to help reduce the levels of credit card fraud. Netcall Payments offers a fast, accurate and secure payment transaction process that includes a generic interface to existing back-office systems. Netcall Payments supports a wide range of third-party systems, including Barclays ePDQ, Capita Axis, Paypoint, Comms XL, SecureCXL, BT Buynet, SmartPay, Retail Logic and Northgate Paris.

Mark Holmes, Sales Director at Netcall, commented, “Netcall Payments enables customers to make payments securely and conveniently while allowing organisations to create efficiencies through the automation of repetitive tasks, thereby freeing up staff for more valuable activities. We have seen a strong demand for our payment solutions from customers across several verticals and have secured the first order based on the accreditation. Current Netcall Payment customers include Interflora, Northumbria University and Swale Borough Council.”