Ultra Communications strengthens its management team

Ultra Communications has taken on 11 new personnel within its Development, Client Support, Testing, Sales, Project Management and Marketing teams.

Amongst the new appointments is Michael Gray, who has joined the company in the new position of Marketing Director. Michael has worked in the customer contact industry for over 20 years both in-house and as a marketing consultant for leading companies such as Garlands Call Centres, Aspect Software, O2, Intel, Nortel and BT.

“We are delighted to announce this significant expansion in our activities,” said Darren Sullivan, Chief Operating Officer at Ultra Communications. “We have witnessed a huge increase in interest in cloud contact centre services over the past year and have responded by making a significant investment in infrastructure and human resources to satisfy that demand. The Ultra Communications Management System is a proven, robust and advanced technology platform supported by an experienced team – and we are confident that we have a compelling service proposition for all forward-looking contact centres.”

“It’s an exciting time to be joining Ultra,” said Michael Gray. “Interest in cloud contact centre services is higher than ever and there’s a huge task for established operators to educate the market and guide companies through their technology transitions. Ultra is fully committed to assisting its clients gain the many benefits of advanced cloud-based services.”