2012 free Best Practice Guide out now

The 2012 Best Practice Guide – Planning for Peak Performance – has just been published by the Professional Planning Forum. 

Designed for directors, managers and specialists in customer operations, the guide contains material covering inbound, outbound, back office, quality, cultural change, process improvement and technology.  Aiming not only to inspire, but also to identify practical insight and provide toolkits and hot tips, the guide is published in order to raise standards across the industry.

“This guide showcases the best from the last year and charts the key trends for the year ahead. With the latest research, thought leadership and innovation case studies, this is an exceptional toolkit for our members and the wider community.  Already we are seeing people looking to apply this insight in their own organisations,” explains Steve Woosey, Chief Executive, Professional Planning Forum.