Winners of the Call Centre Management Association’s Awards 2012

For 17 years the Call Centre Management Association has celebrated hundreds of examples of call centre excellence.

Last week the judges, sponsors and business leaders from various industries, including retail, financial services, the public sector and telecoms, met to celebrate the effort and impact each finalist has had on their customers and their business.

The winners are as follows:

Support Manager of the Year, Jen Harris from AVIVA

Team Manager of the the Year, Jennifer Turner from Endsleigh Insurance

Team of the Year was from Royal Caribbean Cruises – pictured above

Call Centre Manager of the Year (less than 100 seats), Sarah Haward from Affinnion

Call Centre Manager of the Year (larger call centres), Sian McGregor from Virgin Media

Congratulations to you all!