Free Seminar: The Cross-Channel Challenge

NextiraOne are hosting a free half-day seminar on Thursday 26th April 2012 at the Williams F1 Conference Centre in Oxfordshire.

This educational event will bring together some of the leading technology experts in multi-channel customer service delivery, including Genesys & NICE, to present at a free half-day seminar sharing their knowledge on how to deliver a consistent experience that allows cross-channel conversations and reduces customer effort.

The session will include:

• An informative demonstration which will show you how to engage customers through multi-channels & social media to improve service and drive new revenue opportunities
• Analysing Across Channels: discover how to construct a unified view of customer interactions taking place across your organisation’s communication channels
• Social Media & the Contact Centre: learn how by combining a proactive approach with implementing practices that transcend business units, you can improve your customer relationships with more meaningful interactions
• Innovation Section: sharing examples of organisations that are using innovative technology and ideas to provide improved customer service
• Networking Lunch: don’t miss the opportunity to network with your peers and our experts to share knowledge and ideas.

Who should attend? This seminar is designed for contact centre, customer services and IT decision makers.

Please Note: Spaces are strictly limited and registration is essential for attendance – so register today to avoid disappointment.