Two Thirds of Contact Centres are Planning to Increase Staff Numbers

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According to our poll, 67% of contact centres will soon focus on attaining greater staff numbers, whilst only 19% have dismissed the idea.

The other 14% is made up of the 6% who answered maybe and the 8% who were not sure.

Poll – “Are you Planning on Increasing Staff Numbers in Your Contact Centre” – answers

Yes – 67%
No – 19%
Maybe – 6%
Don’t Know – 8%

Source: Call Centre Helper website reader poll Votes: 159 Date: October 2011

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Two Thirds of Contact Centres are Planning to Increase Staff Numbers

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