Women in CX Announces Global 2025 UnConferences

Women listening to a business conference

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In a customer experience industry dominated by automation, burnout, and the same conversations on repeat, Women in CX (WiCX) are doing something radically different.

Today, the world’s first online community for women in customer experience and technology announces its 2025 UnConference series, with two intimate, in-person events in Berlin (23–24 September) and Miami (18–19 November), sponsored by Foundever.

The 2025 theme, “Moving Beyond,” is a rallying cry for women to challenge outdated CX models and reimagine the future of the industry, one that’s more inclusive, impactful, human-centred, and led by women.

“The CX industry is at a crossroads,” said Clare Muscutt, Founder and CEO of Women in CX. “As AI, automation, and broken corporate systems evolve faster than ever, we need to stop maintaining the status quo and start designing something better.

‘Moving Beyond’ is about stepping into that space, and women are best placed to lead the change with empathy, innovation, and real-world collaboration.”

What to Expect at WiCX UnConference 2025

Each UnConference is a 24-hour immersive experience designed to create meaningful impact, not just another day of passive listening.

Only 50 women per city – curated for high trust and high energy
Inspiring panels from women leading change in CX, tech, and business
Open Space Technology – where attendees create the agenda and hold the mic
No slides. No suits. Just bold conversations that matter
One night away, the agenda starts at 11:30am (Day 1) and finishes by 3:30pm (Day 2)
Evening entertainment with a local twist:
- Miami: A rooftop pool party with mojitos, salsa dancing, and skyline views
- Berlin: Riverside garden BBQ and storytelling experience under the stars
Free professional headshots to elevate your personal brand
Exclusive WiCX UnConference goodie bags
Optional post-event experiences:
- Miami: A private sunset cruise through Miami River, Bayside, Biscayne Bay, and beyond
- Berlin: A relaxing visit to Vabali Spa, the city’s iconic outdoor wellness retreat
WiCX Playbook – a post-event publication capturing insights and action from across the events

“This isn’t just another conference, it’s an experience built for women, by women,” said Meg Coates, Head of Operations at Women in CX.

“Every detail of the agenda reflects what our members told us they need, time to travel, space to contribute, and moments to connect. We’ve designed this so that more women can show up fully, be heard, and leave inspired to lead real change.”

Powered by Open Space – Not Keynotes

WiCX was the first to bring the UnConference format to the CX industry, and in 2025, it’s back – bigger and bolder than ever.

Rather than watching from the sidelines, attendees shape the conversation using Open Space Technology – a participant-led format where women propose the topics they want to explore.

Grounded in the Law of Two Feet, participants move freely between conversations to find the sessions where they can contribute the most or learn the most.

They then break out into small, self-organised groups to dive deeper into subtopics and co-create practical solutions to the challenges raised.

The outputs of these honest, real-world conversations are captured in the WiCX UnConference 2025 Playbook – a collaborative publication documenting the most pressing issues, boldest ideas, and collective actions shared by the community.

“Going global with the UnConference is a defining moment for our community,” Muscutt added. “It proves what’s possible when women come together to build something different.

With Foundever’s support, we’re scaling impact — while staying true to what makes this experience powerful: real voices, real leadership, and a community that’s ready to shape what comes next in CX.”