The Largest Online Community for Contact Centre Professionals
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16th April 2012
If you want your centre to progress, you need to let your team know that it is OK to make mistakes, as long as they learn from them. In this case actions really do speak louder than words.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
