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4th February 2009
Does hot desking really work in a call centre?
Do you use it in your call centre?
It strikes me that hot desking soon turns in to permanent desking. People come in every day and always sit in the same space. And before too long you start to find that they add in all of their personal effects like calendar, magazines, photos, mugs and other general items.
Does it also make managing a team more difficult?
It also could cause problems if agents are allowed to eat and drink at their desks.
www.callcentrehelper.com/can-your-agents-eat-and-drink-at-their-desks-1588.htm
Is it really worth all of that effort, just to save a few desks?
What is your opinion? Please add your thoughts in an email to Call Centre Helper
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
