From Wait Times to Real-Time: Revolutionising Patient Experience – Webinar

Date: 06 June 2025, 10:00 AM BST

Location: Virtual

Patients today expect more than clinical excellence – they want healthcare experiences as seamless and personalised as their favourite consumer brands deliver. But outdated contact centre systems can leave patients frustrated, staff overwhelmed and loyalty at risk.

Join Five9 for a live webinar featuring Doctor Care Anywhere, who faced these exact challenges and transformed their patient experience (PX).

Together with healthcare PX experts, they’ll explore current industry challenges and hear firsthand how this leading digital healthcare provider partnered with Five9 to modernise their contact centre and create connected, compassionate experiences at every touchpoint of the patient journey.

In This Session, You’ll Gain Practical Insights Into:  

• Key trends and challenges shaping patient experience in healthcare—and strategies to address them
• How Doctor Care Anywhere achieved 70% first-call resolution and cut after-call time by 55%
• How AI and real-time analytics can help transform patient care through more responsive and personalised experiences
• The link between agent experience and patient satisfaction—and how Doctor Care Anywhere boosted employee satisfaction by 44 points with just 3% attrition

Reviewed by: Robyn Coppell