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The Largest Online Community for Contact Centre Professionals
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16th April 2025
Date: 19 – 20 August 2025
Location: ParkRoyal Collection Kuala Lumpur, Malaysia
In an age of hyper-personalisation, ensuring your CX is exemplary and your brand is healthy means leveraging intelligent analytics and operational efficiency, all the way from product design to delivery.
Organisations are putting CX under the microscope as it is a true metrics for overall organisational health, given how critically it can affect revenue growth, operational performance, investor perception, and new product development.
The new world requires an agile, frictionless, humanised, and innovative CX model.
A selection of articles from contact centre industry experts
Read more by CX LiveReviewed by: Robyn Coppell
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
