Women in CX Hosts First US Conference

Women in CX is excited to announce the Women in CX UnConference 2024, themed ‘Connecting Impact’, which will be held on October 17th and 18th in Dallas, Texas.

This marks the first time that Women in CX will host an event in America. The UnConference is specifically designed to amplify the voices of women in customer experience and related disciplines, aiming to promote diversity, equity, and inclusion within the industry.

The Women in CX UnConference is different from traditional conference formats. It emphasises knowledge exchange, ideas, and experiences among attendees, ensuring that everyone’s voice is heard and valued.

Women in CX focuses on meaningful engagement and genuine connections, avoiding sponsor pitches and typical conference formats with minimal audience involvement.

“We are creating a space where women can share, learn, and inspire each other to lead with impact in the CX industry,” says Clare Muscutt, Women in CX Founder and CEO.

“Our previous conferences have been held in the UK and received incredible feedback, so we can’t wait to take this event across the pond and meet even more women in person.”

Attendees Can Expect

Inspiration Sessions: Talks from speakers who have shattered glass ceilings of leadership and are driving innovation in life, work, and experiences.

Interactive Conversations: Discussions that tackle pressing issues, success stories, and actionable insights on achieving excellence in customer experience.

Networking and Mentorship: Connect with like-minded peers, build new relationships, and access mentorship opportunities to shape your CX career.

Capturing the Spirit of Texas: There will be surprises and experiences, making this UnConference one to remember.

Topics

• How can we build sustainable practices that prevent burnout in CX professionals?
• How can we move from theory to practice and embed true customer-centricity in every aspect of our businesses?
• How do we secure executive sponsorship to turn customer experience into a strategic priority?
• How can we break down silos within our organisations to foster cross-functional collaboration?
• How can we leverage digital transformation to reshape the customer experience?
• How can we ensure that AI in CX is used ethically and responsibly?
• And much more!

For more information and to secure your spot, visit https://womenincx.community/unconference-2024

Reviewed by: Xander Freeman