Recorded Webinar: How to Excel at Exceeding Customer Expectations

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Customers today have ever-higher expectations on quality, response times, personalization, and more. Not only this, but they’re forming these expectations around the best experiences they have with any organisation – not just your direct competitors.

This undoubtedly adds more pressure to the role of being a customer service leader. So, if you’re feeling the heat, join this webinar for some fresh thinking on managing and exceeding customer expectations.

Panellists:

Bob Benner, Senior Director AI, Talkdesk

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Jason Roberts, Appropriate Consulting Limited

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Megan Jones, Call Centre Helper

Topics Discussed:

What’s driving customer expectations in 2024 and beyond
Top tips for managing customer expectations
What exceeding customer expectations really looks like (when the bar is already set so high)
How the latest technology can help

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Recorded Webinar: How to Excel at Exceeding Customer Expectations

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