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3 Broken CX Processes and How to Fix Them

Two Strategies to Improve First Contact Resolution (FCR)

What High-Profile AI Blunders Can Teach Us

How to Improve CSAT With the ACAF Model

Case Study: OOWV Boosts Efficiency by 40% With babelforce

Case Study: Stadtwerke Hamm Reduce Call Volumes With babelforce

How to Get Calls to the Right Agent, First Time

Case Study: Bergfreunde Reduces AHT by 30 Seconds With babelforce

Case Study: Marley Spoon Achieves 80% 5 Star Reviews With babelforce

Why Orchestration Should Guide Your Next Tech Investment

Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

Your Telecoms Vendor Could Be Gone in a Year

Can AI Really Handle Customer Complaints?

What Not to Miss at CCW Berlin 2025

Quick Wins to Improve Your C-Sat Scores

10 Questions to Ask When Buying Your Next CCaaS Solution

Top Tips for Capacity Planning to Meet Customer Demand

Contact Centre Predictions for 2025

Gartner’s Magic Quadrant – Where Are All the European Players?

Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk

What Tech Should You Buy Next? Here’s How to Choose

Case Study: Homeday Transforms CX With babelforce and Zendesk

Our Top Technology Contributors of 2024

80% of AI Projects Fail – Here’s How to Save Yours

Clean a Toilet or Contact Customer Service? Tough Call…

Have Babelforce Gone Mad? Why Are They Organizing Their Own CX event?

Case Study: Orgadata Streamlines Global Operations with babelforce

5 Facts That Show Voice Is Here to Stay

CX Fest 2024: Networking with Sun, Sand, and CX Insights!

Move Over Omnichannel… What’s Coming Next?

Seeing Double? 10 Ways to Drive Down Repeat Contacts

Key Signs of Broken Processes (and How to Fix Them)

Why Customer Service Leaders SHOULD Reinvent the Wheel

Case Study: Ratioparts Builds Profit Centre

What Does Contact Centre Partial Automation Really Mean?

F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

What High-Profile AI Blunders Can Teach Us

5 Signs You Need a VoiceBot

Need to Reduce Call Transfers? Try These Approaches

Key Questions to Ask When Buying a Chatbot

How to Keep Your Knowledge Base Up to Scratch

Why BPOs Are Dying and 3 Ways to Save Them

Will AI Take Away Jobs? Let’s Hope So