The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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21st March 2024
Click here for this webinar recording.
Your Service Levels have the potential to make or break the reputation of your contact centre – particularly at peak times of the year when volumes spike. That’s why it’s so important to regularly revisit your service level strategy to help maximise your available resources.
Join this webinar for some fresh thinking on improving your contact centre service levels – from addressing attrition problems and rethinking your agent groupings, through to the ways technology, such as Conversational AI, can support 24/7 customer service and automate repetitive tasks.
Click here for this webinar recording.
Xander Freeman is Director at Call Centre Helper, the world’s largest online community of contact centre professionals. He is a regular host and moderator of webinars, interviews, and live panels on a wide range of topics in the customer contact space – sharing insights on CX innovation, AI, workforce management, and more.
Joining the team in 2023, he currently runs our digital channels, aiding in our editorial direction, video and webinar programmes, our social outreach and also works closely with our media partners. Xander often collaborates with our editorial staff, visiting industry events, and conducting in-person and virtual site visits for contact centres both in the UK and abroad.
Within his role, he manages the strategic direction of Call Centre Helper, ensuring that the organisation stays at the cutting edge of what both global CX leaders and agents need to know to succeed in what can be an extremely challenging environment.
Connect with Xander on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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