The Largest Online Community for Contact Centre Professionals
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2nd March 2023
Karl Sandland, confidence and self-belief coach, defines procrastination in this video.
So procrastination, I guess, is the act of delaying something, postponing something, putting it off to either a later time, or in some cases not delivering something at all. It’s quite often considered a negative habit.
You know, it impacts people’s productivity, their goal achievement, but some people actually use it as a tool for empowerment and productivity, leaving things to the last minute and giving them that emotional push to do things.
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Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
