The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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15th September 2022
A virtual agent is an AI-powered customer assistant which is able to autonomously solve customer issues through a conversational experience.
Virtual agents can answer a wide range of customer questions with great accuracy and are not limited by rule-based pre-defined flows.
These tools can increase the customer self-service rate, improve the customer experience, and increase agent satisfaction.
Thanks to Talkdesk
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
