Project Plan for New Call Centre Set Up

Project Plan for New Call Centre Set-up

I have seen in other forums mentions of Project Plans for call centre set up – has anyone copies I could review?

Question asked by Lucia

Questions

A little more detail would be useful Lucia.

– Where
– When
– Number of seats
– Inbound/Outbound/Both
– Front office/Back office/both
– Onshore/offshore/both
– Desktop technology
– Single client/multiple client
– Insource/outsource
– Your budget
– FT/PT staff
– Perm/Temp staff
– Operational hours
– Preferred shift profiles
– Demographics
– Local competition

There will be many more, there isn’t a standard plan I don’t believe, there will be a set of must haves and nice to haves but it’s pretty much up to the budget you have and the timescales you are working with.

With thanks to Steve

Project Plan for New Call Centre Set Up

My company is looking at setting up a 30 seat contact center in the UAE which will offer outsourced contact center services to other companies in the UAE. Can someone help me with all the steps one has to go about with a CC setup? I would appreciate as much details that I can get including Project Plan, Dependencies, Costs etc, etc…. Appreciate help in this regards.

With thanks to Vijaykumar

Project Plan

hi there
where I can view a project plan?
I appreciate all kind of answers, since i must proceed to an a presentation for a start-up contact center

With thanks to Rui

Project Plan

I could use a Project plan for contact centre also.

With thanks to Aleksandar

Interested Also In the Project Plan

I’m studying the feasibility of setting up a call center facility as well. would be interested in that document.

With thanks to Ronald

Project Plan

They already post it, and look really good.

With thanks to melvin

Hi,

I’m also studying the feasibility of setting up a call center facility as well. I would really appreciate if you send me that document as well.

With thanks to Bydon

Hello,

I am also interested in project plan for enterprise contact centre.

Could you please share this document with me.

Many thanks.

With thanks to Dalia

I Want to Setup A Ca…

I want to setup a call centre . Pls help me

With thanks to Md Sajid

I Am Accountable For…

I am accountable for implementing a new contact center and I am looking for good project documents (project plans, scheduled, etc)

With thanks to Eugene

There is Quite A Goo…

There is quite a good article about setting up a new call centre on Call Centre Helper How to Setup a Call Centre from Scratch – The Checklist

With thanks to Jonty

Guidance to Setup Call Center

I am planning to set up a call center. But I need guidance in setting in up and also where and how can I get in touch with a genuine clients. Kindly help me out in this

With thanks to Ankur

Support Required

Hi, I am in the process of setting up a call center for educational purpose. Kindly help me with the project plan and flow chart .

With thanks to yo yo

More Support

Iam also interested in setting up a call center for an FMCG. Please help me with the plan as well

Thank you

With thanks to Musa

Call Centre

Which is the best subjects to establish a call center

With thanks to Shivam

I’ve Not Been Able to Track Down A Plan

I have not been able to track down a plan so far.

The closest that we have is this article

How to Setup a Call Centre from Scratch – The Checklist

With thanks to Jonty

Kindly Send Me A Copy Or Link for Project Plan for Call Center Setup

I would need to have a clear plan , cost ,methodology in how to set up a contact center (In house)

With thanks to Shadi

Check Out This Document

How to Setup a Call Centre from Scratch – The Checklist

With thanks to Jonty

Insource Offshore Call Center Set Up Plan

Hi, i’M Looking for a project plan to set up an offshore call center would appreciate some support in terms of set up methodology, implementation plan, cost indicators.

With thanks to Sam

Here Are A Couple of Checklists

How to Setup a Call Centre from Scratch – The Checklist

How to Set Up a New Customer Service Centre – The Checklist

With thanks to Jonty

Help

Did anyone ever get one of these, i am ideally looking for a project plan that someone may have used before say a Gantt

With thanks to Mike