The Future of AI in the Contact Centre

Tuesday, September 14, 2021, 10 a.m. BST

Guest: Paul Lasserre, Global Segment Lead for Applied AI solutions, AWS (Amazon Web Services)

CX professionals understand the importance of AI, yet organisations still struggle to deploy and adopt this technology in truly meaningful ways. For example, 89% of CX professionals believe in the importance of leveraging AI in the contact centre, yet only 14% of organisations consider themselves “transformational” in employing AI to do the heavy lifting for the business.

What is holding organisations back on the path to AI maturity? And how can these limitations be overcome in an increasingly automated world?

Join our AI experts to learn more about:

• The evolving perceptions of AI and its maturity in CX.
• What are the top predictions for the future of AI in the contact centre.
• How are global organisations achieving superior CX with AI.

Register to join us.