The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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9th December 2020
23 February – 05 March, 2021 | Online
Omni-channel, Automation & Analytics:
Grasp the new reality of digital experiences
If there is one trend that is set to continue in 2021 in the CX and customer contact world, that is the digital experiences will definitely stay and require all businesses and customer facing leaders to be better prepared in meeting the needs of their digital customers.
In fact, 79% of companies admit that COVID-19 increased the budget for digital transformation.
Joins us to hear the most innovative case studies and project insights in driving the new frontier of digital experiences through cost-effective CX automation, omni-channel optimisation and advanced analytics.
Experience the valuable insights of CCW Europe 2021, as we provide you with key practical takeaways, ensuring you leave the sessions armed with concrete action plans to start building your own digital experiences strategies.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
