BPO’s Guide for Knowledge and Customer Experience

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Written by Rachael Trickey

Tuesday, September 29 2:30 pm (EST) | 11:30 am (PST)

Discussion Pointers:

Customer engagement challenges & overall business objectives
Agent error & challenges while achieving SLAs
Managing a single source of truth for all clients & processes
Why invest in Knowledge Management and how to link it with ROI
Importance of contextual, predictive, anywhere and collaborative customer engagement
Ability to deliver CX Anytime, Anywhere
How AI & automation can improve agent productivity, reduce response time and optimize costs
How Knowledge Management Platforms can empower agents and improve their efficiency

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

BPO’s Guide for Knowledge and Customer Experience

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