The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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2nd March 2020
This study will help you adopt a forward-looking, customer-centric approach to the contact centre.
You’ll learn which trends to embrace, which “worst practices” to overcome, and how to make the most of opportunities in omnichannel, automation and customer intelligence.
Report written by: CCW
Sponsored by: Talkdesk
Click here to download your copy of the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
