The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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16th March 2020
Frost & Sullivan surveyed 600 senior executives across various industries to uncover insights on midsized call centres’ approach toward CX delivery excellence, the role of CX in business, and perception of technology.
This white paper focuses on how they are dealing with changes in customer engagement and their impact on business.
White Paper written by: Frost & Sullivan
In Collaboration with: Genesys
Click here to download your copy of the White Paper
Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.
She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
