The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
12th November 2019
The majority of contact centres still manually evaluate just 1-3% of their monthly calls. This brings some significant quality monitoring challenges.
Most importantly, your agents may be disengaged because they do not receive appropriate coaching, which can have a negative ripple effect on your business.
This White Paper offers useful tips to help you improve your Quality Assurance.
White Paper written by: CallMiner
Click here to download your copy of the White Paper
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo Robinson
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
