The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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10th December 2019
Contact center success ultimately hinges on the ability to effectively identify, measure and achieve key performance indicators (KPIs).
This Contact Center KPI and Benchmarking report explores how to appropriately define and measure success and the trends across common metrics.
Read on to learn how to measure and achieve the results that matter the most to your organization.
Report written by: Talkdesk
Click here to download your copy of the report
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
