The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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30th September 2019
This white paper provides actionable steps to move the needle on CX improvement, describes how analytics can help you home in, and explains how critical customer emotion is for retention and engagement.
White paper written by: Frost & Sullivan
Sponsored by: ZOOM
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
