The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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27th August 2019
Revolutionising Customer Interactions & Performance Profitability in the Digital Age
Contact centres in Asia are evolving with the rise of CX, digital transformation and high competition in the market. Contact centres are shifting to perfect digital-driven customer interactions from predominantly voice-based operations.
In order to enable a successful transformation, contact centre leaders need to map out how to create business synergy and value to step further as a customer engagement hub.
Featuring strategic case studies and best practices, the Customer Contact Week Asia 2019 is the one-stop platform on digitisation, channel management, operational excellence, customer engagement and workforce management in contact centres.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
