White Paper: WFM – A New Level of Value in Forecasting

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Unreliable forecasts that fail to accurately model the conditions of a contact centre can have undesirable effects on workforce schedules and service levels.

This forecasting tool with artificial intelligence provides staffing levels and budgeting that are more accurate than those delivered by any other WFM solution.

This white paper focuses on understanding the business value and ROI.

White paper written by: NICE

Click here to download your copy of the White Paper.

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn