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20th May 2019
Lifeplus delivers great customer service, so when they experienced rapid growth, they sought Bright’s guidance on how to maintain great customer satisfaction
This case study shows how Lifeplus uses customer satisfaction insights to maintain a Bright Index top 25% position.
Case Study written by: Sabio
Click here to download the Case Study
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
