The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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15th April 2019
The industry-leading speech analytics event for executives, program owners, and analysts.
LISTEN brings together top organizations acquiring Intelligence from Customer Interactions.
Attend LISTEN 2019 in Fort Lauderdale, Nov 4 – Nov 6, to hear from analysts, thought leaders, and product experts and share best practices with one another. Listen to stories from CallMiner Eureka users and industry gurus in over 50 sessions and workshops split into separate tracks for executives, program owners, and data scientists & analysts.
Who attends LISTEN
Positions held by past attendees vary from Chief Information Officers, Vice Presidents and Directors of Customer Care, Quality, Compliance, Contact Center Operations, and Information Technology, to Program Managers, Quality Analysts, Speech or Business Analysts, and more.
Attendees are from leading organizations in financial services, collections, performance marketing, utilities, business process outsourcers, travel & hospitality, communications, insurance, retail and healthcare.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
