The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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19th March 2019
With automation and artificial intelligence (AI), customer service operations become more efficient.
This report looks at ways to fundamentally transform operations with AI, major shifts in agent workforce and the evolution of super-agents and how to improve your bottom line.
Report written by: Forrester on behalf of Genesys
Click here to download your copy of the report.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
