4th March 2019

Written by Jo Robinson
NICE have been named as a Leader in the Magic Quadrant for Workforce Engagement Management.
This report points to several key strengths that warrant NICE’s recognition as a Leader.
Download your copy to gain insights on how to best engage your workforce to ensure great customer experiences.
Author
Jo Robinson
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar