The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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28th January 2019
Customers now routinely use digital channels to complete tasks that once kept phone agents busy
In this guide, we highlight eight real-world implementations that are helping their organisations streamline operations, improve agent productivity, increase customer engagement and boost sales revenue.
White Paper written by: Nuance Communications
Click here to download the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
