White Paper: The Game Plan for Omnichannel Customer Service

West: The game plan for omichannel customer service

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This white paper provides insight and practical suggestions on how to design an effective contact strategy based on modalities (voice, text, video) and engagement options (live assistance, self service, proactive service).

White Paper written by: West

Click here to download the White Paper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

White Paper: The Game Plan for Omnichannel Customer Service

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