The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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14th January 2019
Contact centres have long accepted discrepancies between forecasts and actual staffing needs as a reality of the industry.
This report shares how with NICE EEM, contact centres can unlock the ability to optimise staffing, reduce attrition and achieve operational efficiency.
White Paper written by: NICE
Click here to download your copy of the white paper.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
