The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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12th November 2018
How to bridge silos for a better customer experience.
In this guide, you’ll learn how to transcend the IVR-to-digital gap and move the right callers to the right digital channels so you can enhance the customer experience while cutting costs.
White Paper written by: Nuance Communications
Click here to download your copy of the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
