The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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6th November 2018
This Customer Experience (CX) Transformation Benchmark reports on some of the most recent customer service experiences across 11 different channels.
Download the full report and receive regional insights for the US, UK or Australia that your contact centre can use now to measurably improve agent quality and customer satisfaction.
Report written by: NICE inContact
Click here to download your copy of the report.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
