White Paper: The Impact of Call Centres and The Reasons Consumers Switch

Callminer whitepaper: consumer switching by sector, the reasons and the impact of the call centres

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White Paper Title: The CallMiner Index – Consumer Switching by Sector, the Reasons and the Impact of Call Centres
British businesses are driving customers away for completely avoidable reasons. And it’s costing them billions!

This study looks at the essential practices every call centre should have in place to listen and engage appropriately to create a better customer experience.

White Paper written by: CallMiner

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn