Report: The Contact Center in the Cloud Value Index

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Cloud-based technology offers easier and more cost-effective ways to support multiple customer contact channels.

This report independently evaluates the top contact centre in the cloud vendors and how well their offerings meet buyers’ requirements.

Report written by: Ventana Research and prepared for NICE.

Click here to download your copy of the report.

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Report: The Contact Center in the Cloud Value Index

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