Recorded Webinar: 10 Techniques to Improve Customer Experience

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From quick wins to longer term fixes, we will suggest how you can meet, and surpass, customer expectations at every touchpoint of the customer journey.

In this webinar, we will take you through how you can get the basics of the customer experience right, before adding some finishing touches, for a truly memorable experience.

Topics Discussed

Quick Wins to Improve Customer Experience
Building an Emotional Connection with Customers
Reducing Customer Effort
The Use of Technology
Top Tips from the Audience

Panellists

Colin Shaw

Beyond Philosophy

Mike Murphy

Genesys

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn