CallMiner & IPI Contact Centre Performance Summit

Elevate Your Contact Centre Performance IQ

THE DATE: 29th March 2018
Time: 11:45 14:30

THE LOCATION: The British Library, 96 Euston Rd, Kings Cross, London, NW1 2DB

THE DESCRIPTION: The intelligence on how to improve your contact centre performance is locked within your phone, email, chat and social media interactions. Analysing these interactions is essential to attract, delight and retain customers. It will also help you understand what drives your operational costs and how engaged, effective and productive your agents are.

Join us for this highly interactive event. Hear experts from CallMiner and IPI, and their customers, explain how Automated Interaction Analytics can help you unlock the intelligence you need to transform the performance of your contact centre.

Discussion areas include:

• The Quality of the Customer Experience
• Agent Performance Management & Productivity
• Risk & Compliance
• Fraud Detection
• Brand Performance

THE ORGANISERS: CallMiner & IPI

THE WEBLINK: https://callminer.com/events/uk-regional-event-cc-performance-iq-2018/