Ember Talks – Maximising The Value In Your Contact Centre Conversations

THE DATE: 22nd February 2018
Time: 1.30pm – 4.30pm

THE LOCATION: The British Library, 96 Euston Rd, Kings Cross, London, NW1 2DB

THE DESCRIPTION: Join us to hear 3 powerful Ember Talks delivered by award-winning customer engagement specialists. Our talks are about spreading ideas on subjects that matter to the customer engagement community. These talks are designed to get you thinking out-of-the-box and inspire you.

Presentation 1: Mindset  – Carolyn Blunt, Managing Director, Ember Real Results
Presentation 2: Skills – Leon Boland, Senior L&D Consultant, Ember Real Results
Presentation 3: Channels and Digital focus – Simon Foot, Director, Ember Group

Delegate Profile

This event is for those responsible for the customer engagements and operations. You will find this event useful if you are:

• Head of Operations
• Head of Customer Experience and Engagement
• C-Suite

THE ORGANISERS: Ember Services

THE WEBLINK: https://www.emberservices.com/ember-talks/